Q. When are your operating ?
A. We are operating 24 hours a day, 7 days a week -Office hours are * Monday to Friday 09.00 AM - 18.00 PM GMT+1 *
Q. Can I book outside business hours ?
A. Outside Business hours you can book online and you can do it for the same day. You will receive an immediate confirmation with the instruction to meet the driver and the emergency number.
Q. Where is the meeting point at the port with the drivers?
A. The drivers will be waiting for you at the ship gangway , holding a sign with your name on it where you will enjoy a personalized welcome.
Q. Where are the meeting points at the airport with the drivers?
A. The drivers will be waiting for you at the exit of the customs, holding a sign with your name on it where you will enjoy a personalized welcome.
Q. Do you have an emergency number and how can I contact you from the Airport?
A. FOR EMERGENCY AT THE AIRPORT, IN CASE YOU CANNOT FIND YOUR DRIVER, YOU CAN CALL ++39 393 0895814
Q. At which terminal will the driver drop me off on the departure?
A. The driver drops you off at the correct terminal of the airline that you are flying with.
Q. How far in advance must I reserve?
A. Reservations can be done on the same day, However, we recommand you to make your reservations in advance.
Q. How far in advance can I change my reservation ?
A. Reservations can be changed on the same day within at least 2 hour before transfer . For long distance transfers they can be changed 2 hours before the vehicle departs from the garage. However, we recommand you to make the change as soon as possible.
Q. What's up if my arriving flight is delayed ?
A. We track all flghts and it will surely not be a problem if your flight will be delayed. We wiIl wait till flight will land.
Q. What's Cancellation Police?
A. If you cancel at least 3 calendar days in advance of the scheduled departure or commencement time, there is no cancellation fee.If you cancel within 2 calendar days of the scheduled departure or commencement time, you will be charged a 50% cancellation fee, for cancellation after 2 calendar days of the scheduled departure or commencement time, you will be charged a 100% cancellation fee, for no show you will be charged a 100% cancellation fee.*****Some restrictions are applied to cancellations for vehicles above 8 seats; mentioned vehicles must be cancelled within at least 30 days in advance to be able to apply for a refund.After this term you will be charged a 100% cancellation fee.*****In case of special events when multiple vehicles are booked for the same event, cancellations must be done 120 days before scheduled departure or commencement time to be able to apply for a refund. After this term you will be charged a 100% cancellation fee.
Q. How long do you wait after flight is landed?
A. We will wait for 1 and half hour at no extra charge. This time it will be extended for 1 extra hour if you will call our emergency number ++39 393 0895814 from inside custom within the first 30 minutes explaining the type of problem that is occuring inside custom.After this time we will try our hardest possible to transfer you, but we cannot undertake any responsibility if this is not possible and you will be fully charged for the transfer.
Q. Should I reconfirm my transfer 24 hours before ?
A. ONCE RESERVATION IS CONFIRMED DOESN'T NEED TO BE RECONFIRMED.
Q. Are online prices updated ?
A. Yes all online prices are daily updated.
Q. Are your shuttles and cars Air conditionned? How many do they seat ?
A. All shuttle are air conditioned. We have a large selection of vehicles from Shuttles to strech limousines to large coaches up to 79 seat and we have garages troughout Italy..
Q. Is a shuttle transfer in sharing with other passengers?
A. Yes all Shuttle transfers are in sharing with other passengers and we will do 2 or 3 stops to pick up other people. On arrival there could be a waiting time up to 20 minutes from the time you meet the driver.This time is necessary to collect other passengers. On departure please be ready 10 minutes before departure time because we will have other people on board and we will not be able to wait for more than 5 minutes.Departure time from your home must be set 2 hours before your departure flight for domestic flights.Departure time from your home must be set 3 hours before your departure flight for international flights.
Q. Are private transfers in sharing with other passengers?
A. No private transfers are not shared.The vehicle will only pick up your party and will go straight to the airport.